Show The Way Version 3.1 – September 2024

The services provided to clients through interactions with outreach now have categories that they can be mapped to. These Service Categories come in two forms:
- General categories such as “Work”, which services like “Employment Assistance”, or “Resume Building” can be mapped to.
- HUD, PATH, and RHY required services can now be mapped to in order to comply with specific funding requirements.

Services in the Resource Directory list view are now listed in alphabetical order by project.
The client profile is now scrollable, where before it only displayed alias & DOB. All demographic information is now visible directly on the profile.

Administrator tools for creating projects, organizations, project teams, assigning users to those teams, and coverage areas are now found under the Show The Way Command Center.
All users assigned to a project are now visible to admins through the Show The Way Command Center.
Admins can now adjust the labels of surveys in the Command Center.
The “Manager” role has been removed, and “First Responder” role added.
- The First Responder role has many of the same documentation capabilities as the Outreach role, but cannot see prior interactions, case notes, services, or most personally identifying information for clients. This allows first responders in your community to document interactions they have with people experiencing homelessness without having to worry about access to privileged information.

When in the map location portion of an interaction or survey, users now have the ability to manually enter an address instead of dragging the screen to the correct location (if the interaction happened in a different location).
You can now select multiple project types or categories in the Resource Directory when searching for services or projects.
The Citizen Request feature now prompts people submitting requests for both their location, and the location of the incident/issue if the user is in a different location.